University Support Available

Student Support Hub

If you are struggling, the Student Support Hub is a good point of first contact to access university support. They can answer questions about fees, financial support, accommodation, visas, careers, and wellbeing. They can also signpost to more specific support.

Email: or 

Telephone: 02380599599 (Available 24/7)

Online Chat (Available 24/7) Here

George Thomas Building (B37)
University of Southampton
University Road
SO17 1BJ
Open Mon-Fri 08:30-18:00 during term time

You can also talk to the Student Support Team at:
Building 63F
Park Avenue
SO23 8DL
Open Mon-Fri 9:00-17:00 during term time

First Support: Wellbeing Practitioners

First Support is for students facing serious difficulties such as mental health, suicidal thoughts, bereavement, harassment, financial crisis, and substance abuse. If you're unsure if they can help you, it is always better to reach out and see.

From the website:

'Our aim is to help you feel comfortable and at ease throughout the appointment. We may explore some self-help resources together, complete some questionnaires, or explore strategies that other students have found helpful. On average, appointments last up to 45 minutes. You will meet with a member of the team online or in a private room on campus, who will introduce themselves and discuss how the Wellbeing Practitioners might be able to help you.'

Email contact: or 

Phone contact:  02380 599 599 and press option 2. 


Enabling Services

In general, Enabling Services help students who have disabilities or long term conditions that might require accommodations from the university, students who have mental health conditions and require support, and students who require help with study skills.

Read about the services Enabling can provide and how to access them here.

Read about the Special Considerations process here

If you think you might need Enabling Services' help, but aren't sure if there's anything they can do or if it falls under what they can help with, you can ask your Welfare Officers and they will help you navigate Enabling.

Email contact: 

Phone contact:  +44(0)23 8059 9599 and select option 3 for Enabling Services.

SUSU Advice Centre

The SUSU Advice Centre website has guides about academic, financial, and housing issues. They can also signpost to health and wellbeing support, and answer any questions you have that aren't addressed in the guides.

If you want to appeal your results or an academic decision made this term, you can access the Appeals Hub for support here.


Phone:  023 8059 2085


Changing name and gender

To update details including name and gender on the University system click here 

To order an ID card with your new name on click here

Please note changing your name requires a deed poll. The Student Hub is available to help if there is difficulty with the form, and getting an ID card with your new name on.

Ordering an ID card for a name change is free, as opposed to if you have lost it.

If you've changed your name on the University systems and would like to obtain an updated university email, contact serviceline via:
You can also submit a ticket here if you prefer

Gender Neutral / Accessible Toilets on Campus

A map of all gender neutral and accessible toilets can be found here:

Click on POI categories to bring up a list of services on campus

Exit quickly